The procedure was well-organized and clearly explained, and the vehicle was clean.

Arrived at the store at the scheduled time, no queues, and since I had full insurance, both the pick-up and drop-off were very smooth.

I arrived a bit early to pick up the car and was told I could only get another car by paying extra. When it was my scheduled time, the car still hadn't arrived, which basically meant they couldn't provide my car on time and tried to upsell me. The car finally arrived 20 minutes after my scheduled pick-up time. The return address was also incorrect, which caused me to wander around for a long time. Despite filling up the tank, they claimed it was slightly under and charged me 36 euros. A full tank costs just over 50 euros, and they wanted to charge 36 euros for a tiny discrepancy. It's outrageous.

Had to wait a long time while picking up the car and didn't know where to leave the keys when returning it at the airport the next morning, which caused a delay.

The car rental and exchange process is very convenient, easy to find at both the airport and train station. The vehicle was in excellent condition! It was a nearly new SUV from SsangYong.