1. Due to a train delay, I called the rental company in advance to confirm a 10-minute delay, expecting to pick up the car by 19:10. I arrived at the shop at 19:07, but the staff had already left, so I could only pick up the car the next day. 2. I booked a premium wagon, but was given a sedan instead.

This company offers good value for money.

The staff's attitude was somewhat indifferent.

No vehicle choice, did not match the booking, forced navigation fee

They gave me the wrong model and it was a lower trim. I was supposed to get a Mondeo but had to pay extra to switch cars.