Very satisfied, efficient service

Service was not welcoming.

The in-person service and waiting time were okay, but the after-sales service was not satisfactory. I was overcharged for an extra day and had some unexplained fees.

Comparing makes a difference. The car I rented from European last time was handled very efficiently, and both pick-up and drop-off were super convenient. However, with Avis, the guy at the counter was on the phone for a long time before finally assisting us, and then it took ages with the paperwork. Returning the car was a big hassle too at the airport. We got lost, ended up in a paid parking lot and lost 40 NOK, all while rushing to catch a flight! The Avis office is very small and difficult to find, and even an Avis employee's sister, who is a taxi driver, couldn't help us locate it. Avis was very irresponsible in this regard.

Automatically upgraded to a compact SUV, which was fantastic.