Very efficient service, both renting and exchanging cars were very quick. Even though there was a scratch, it only took 20 minutes and there were no extra charges. However, the damage assessment took longer, which is typical in Europe where even settling a bill can take 30 minutes.

Good attitude, no forced insurance sales.

The experience was quite frustrating. I was supposed to pick up the car at 12 PM, but when I arrived, there were no cars available. Many customers were waiting as well. The staff at the counter spoke poor English. Spanish-speaking customers filled out complaint forms and got their cars within an hour, but we had to wait for three hours without any apologies or compensation. I noticed that when a white customer arrived at 2:30 PM and waited for half an hour, the staff apologized. This made me suspect there might be racial discrimination. After returning, I received two management fees that seemed like fines, but I didn't receive any emails about them. I contacted the platform's customer service, but there was no response.

Except for spending half an hour to find the rental company, everything else was great.

Totally nice staff and prompt service.