The waiting time to pick up the car was a bit long.

No problem if you don't speak English; the staff are patient and use Google Translate to communicate. Car pickup is conveniently right at the entrance.

The service is good. I'm not sure how the insurance is at other rental companies. This shop at Iceland airport doesn't have separate gravel insurance. You'll need to buy full insurance.

We were a group of 6, with 6 carry-on suitcases and 6 backpacks. We originally booked a mid-large size MPV, but they gave us a 'compact' MPV instead, which clearly did not match the product description. I recall that the price for the given vehicle was cheaper when we initially booked. So, the 6 of us were squeezed together.

Smooth handover