Rented for two days, mainly driving around the Golden Circle in Iceland. From the airport to downtow

Very good

Very satisfied

They just handed you the key and asked you to pick up the car yourself. No staff assistance during pickup. Reserved a Volkswagen three months in advance, but got switched to a Japanese SUZUKI which I am not familiar with. Luckily, the car wasn't complicated, or it would have taken quite some time to figure out, wasting time. Significant service difference compared to Europcar in Germany.

No issues.

The car model was completely different from what was promised. The staff just said: There's nothing we can do, it's a car model group. How can a Ford seven-seater be the same as a Chrysler Grand Voyager (similar space to a GL8)? They arbitrarily decide what belongs to the same group without any prior reference.