Europcar is okay, but the cars I get from them are often below my expectations. This time I received a Volkswagen T-Cross, which wasn't even listed, so I had to reluctantly choose a Volkswagen Golf. Could you tell me if the car class was downgraded? If so, can I request a refund?

Terrible car rental company. Because my flight was delayed and I couldn't make it on time to pick up the car, they simply didn't provide any vehicle and didn't care. They also refused to refund the deposit and had a horrible attitude.

Picked up the car at Munich Airport; the service was terrible, with staff having poker faces as if we owed them money. Very inefficient. I booked a Touran, but they gave me a Kia, which was quite disappointing. The only consolation was that it was a new high-spec car with just over a thousand kilometers on it.

The vehicle was very new. Excellent service without pushing extra services. Checkout was very quick.

Like: Amazing car. It's like brand new.