There is no storefront, everything is handled over the phone. I called five times with no answer. Even though I gave my flight details, there was no one holding a sign to wait for me. After waiting for 20 minutes at the airport, they finally showed up. I rented a Lada Niva for the driving experience, but they said Ladas are for poor people. They upgraded me to an automatic Renault... Thanks a lot... I had to pay an extra 100 AZN for full insurance on the spot. They also asked if we needed a SIM card and currency exchange. We said yes, and they drove us to a small store at a faraway gas station where the exchange rate for dollars was 1.68. The SIM card price was four times what it costs in city stores! In all previous Europcar rentals, they provided a car charger including a phone holder if you asked. This company made us buy it directly at the store they recommended at domestic prices multiplied by the exchange rate. Overall, a very disappointing and time-wasting experience!