Absolutely avoid renting from this terrible company, run by Indians. They look for any excuse to deduct your deposit during car return. I was completely ripped off; they charged me 495 AUD for a tiny dent, likely caused by a small stone, even though the paint wasn't damaged. I didn't have time to argue as I needed to catch a flight. In summary, never rent from this Indian company again.
Highly recommended company! Not only are the prices low, but the service is excellent! Firstly, a shuttle arrived within 5 minutes after we landed. The only downside was that it was after office hours, and no one picked up the customer service call, so I thought the shuttle might not come. When we arrived at the pickup location, the car was a pleasant surprise—very new and clean. The customer service was good, and they didn't push the insurance. I took detailed photos and videos, and the staff didn't mind. The biggest surprise was when I returned the car. I had scratched it against a wall, but the employee told me it was okay and said, 'It's okay!' Although I had full insurance, it would still be a hassle to claim, but this saved me from all the trouble. They also drove us back to the airport. The staff were super nice!
The staff were great actually. I had to make two different reservations with the first being for 2 days before the second reservation. They were able to combine the two so I didn't have to come back after the first reservation. Everything went smooth and that is how I like it.
Continue to be pleased with cars hired from East Coast. Always great value. Always supplied with the car requested. Always confident that the car will perform well and has been well-maintained. (Cairns office of East Coast deserve special mention as their cars are always immaculate inside & out!)
“Professional and friendly service with good value for money.”
About East Coast Car Rentals:9.7/10
Although off airport site was ok to call them but a bit of a wait on hold.
Pick up area needed mite instructions.
About QEEQ:9.0/10
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