1. Picking up the car went relatively smoothly. The staff weren't very enthusiastic but not rude either. It was okay overall. They didn't try to upsell insurance and I got the model I booked.
2. When returning the car, there was a scratch on the wheel rim (clearly an old damage). A local person returning the car with me confirmed it was an old scratch. But they claimed I caused it. I asked them for evidence and they showed me the check-out form, which indicated the car was in perfect condition when handed over. I then showed them photos I had taken beforehand, and they adjusted my bill. (Make sure to take photos and videos when renting a car).
3. I want to remind everyone again: take photos and videos when picking up the car. It could save you a lot of money.
4. Why only 1 star? Because if I hadn't provided the photos, they'd have blamed me for the scratch. This is dishonest, deceptive, and irresponsible towards customers.
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