Pretty ok company. Prices went up, and if you dont take insurance, ensure you get ALL the damages, they never include them all ....

Best car rental website on the planet, by far!

Check-in staff pushes you to buy the insurance, which is very odd. and return vehicle car was very picky like he was going to buy the car!!!

I had already paid the airport pick-up fee, but even after the rental company's customer service and the airport staff communicated, they still claimed they couldn't see it in the system and charged me a high airport pick-up fee again. They told me that C-marked cars couldn't enter the city center and that if a camera caught me, I would have to pay a hefty fine. They suggested I switch to an Echo-marked car for an additional cost; however, in reality, C-marked cars can enter the designated core areas of the city as long as the car is parked in an underground garage and a photo of the parking ticket is kept for reference. This is completely different from what the rental company staff said. They also threatened that the insurance I bought through the rental platform was useless and that they wouldn't help if anything happened, exaggerating to intimidate me. This was the worst rental car company and staff I encountered in Spain. In the end, I insisted on choosing directly through the rental platform, and the staff looked very displeased and did not give me the car model I booked; they only provided a Peugeot 308 and would not respond to my questions anymore.

The car was impounded and towed by the police. The rental company charged me €1100, and I did not receive any calls or messages. I have no idea how they charged such a large amount. Typically, even police fines are not directly collected by the rental company. I consulted my Spanish friends, and they confirmed that the police cannot issue fines to the rental company. So I suspect the rental company charged me arbitrarily, and the amount is huge and unreasonable. I am still waiting for a response from the Zuzuche platform!!!

Voiture conformes aux attentes Check in et Check out tres rapides. Tout était parfait

Simple d’utilisation Parfait