Budget Madrid Barajas Airport T1 T4 Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Zachary Congreve

Spain

Reviewed: Tue, Aug 27, 2019

About Budget: 2.0 /10

Zuzuche is honestly a huge scam. I do not recommend anyone using it. The rental company scammed me for over 300 euros. When I reported it to Zuzuche, all I got was customer service shirking responsibility. After this review, I am uninstalling this scam app for good. It is truly a rip-off, and the customer service is utterly useless, constantly shifting blame. I spent thousands of RMB to learn this lesson, so everyone, please do not rent cars from this platform. Remember, do not, do not, do not! Use foreign apps directly; this platform is unreliable. Unreliable, unreliable! Important things must be repeated thrice! Wealthy folks who don't mind wasting money can ignore this real review, but I cannot, as I have to watch my budget. Hands down~

Budget

Madrid–Barajas Airport(MAD)

Madrid

Spain

1 days rental

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Very dissatisfied. I booked a BMW 3 Series, but they insisted on giving me a Japanese car. If I didn't want it, there was no other option. In the end, I had to settle for a BMW 5 Series at over 200 euros a day. Initially, they said it would be an extra 60 euros a day, but at checkout, it became an additional 120 euros a day. They said the 60 euros was a booking fee. So why mention 60 euros at all? There was only one staff member, and a long queue behind me, all urging me to hurry. I had no choice but to accept it! I ended up spending nearly 150 euros more per day!