Satisfied

It was acceptable.

The actual vehicle was a Honda Insight, using 95 unleaded petrol. The car looked pretty new with less than 50,000 kilometers on the odometer. The pick-up process took about 15 minutes, during which they explained the precautions and restricted areas without pushing any extra insurance. The car inspection during pick-up was thorough, with all scratches marked, and when returning the car, they just took a quick look and found no issues without comparing all the scratches. Overall, the experience was good.

The car pickup and return process was relatively smooth. The car had around 100,000 kilometers on it. I rented it for 15 days. The day before returning the car, it wouldn't start in Kutaisi. The main issue was that no one answered the phone after I tried calling the rental company three times. I was really anxious. Finally, after more than an hour, someone returned my call. At 9 PM, a technician came and helped me replace the battery. It's concerning that such a large company maintains its cars so poorly.