Germany Frankfurt, Czech Republic Prague, Germany Magic Forest, Neuschwanstein Castle, Cologne, Neth

The staff were quite patient.

Everything was great, but the actual provided vehicle was a Peugeot 508 weekend version, which is less spacious than the originally booked Touran.

Did not get the original Passat Wagon, don't like Korean cars, and it's already over 18,000 kilometers.

Very good.

No extra sales pitch, and the attitude was quite standard. However, I booked a VW Touran, but they didn't have it and gave me a KIA CARENS instead. She said the KIA is slightly larger than the Touran, which was true. The car was slightly bigger. But once on the road, I realized it was underpowered. We were three people, each with 2 large, 2 medium suitcases, and a backpack. On inclines, the car lacked power. On many mountain roads, we could only use 2nd or 3rd gear, with the slowest speed at 30km/h. Next time, if the rental company tries to give me a Korean car, I will refuse.