I had an appointment to pick up the car at 8:30. When I arrived at the store, there were three people ahead of me. There wasn't any organized line, so everyone had to line up on their own. There was only one staff member, and the computer even crashed during the process, so it took a full hour to get the car. They asked if I would be leaving Austria. If you are, make sure to inform the staff so they can give you a highway pass to avoid fines for not having one after leaving the country.