There were significant extra charges at the pickup location, including taxes and mileage. The fees shown by the system during booking did not match what was charged at the location. We are currently filing a complaint, which has greatly impacted our mood and experience on this rental. We hope the rental company cooperates to resolve this issue! We will definitely appeal to the end!

all OK, however I believe I was not happy that they charged me for a scratch which you can't notice at all at the time of picking up the car. Not myself nor the staff could have seen this. I am surprised the staff noticed this when I dropped back the car. I told them this is hardly anything and not at all caused by me, it must have been there already. When I took the car it was evening so you can't even notice it. They did not want to believe and charged me Euro 558 for something which if they want to fix is negligible amount. I am sure it is so negligible they will not at all fix and keep as is. You can't charge such a huge amount, it is not reasonable and not fair in any sense. I