1. The staff had poor English skills, making communication difficult.
2. Pickup time was delayed by over 10 minutes from the scheduled time, resulting in an additional charge of over 500 RMB.
3. They surprised us with extra charges at pickup, forcefully adding a bunch of insurances.
4. The tire had a small scratch, and they charged over 2000 RMB, enough to replace it with a new tire.
5. Severe overcharging, taking advantage of out-of-town customers.
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