During my time using the car in Bali, it broke down and wouldn't start. After calling the car rental company, they said the location was too far, and I had to fix it myself. After finding a repair shop and fixing it, the company wouldn't reimburse the repair costs. Their service concept is simply absurd. During pickup, it was agreed that the car would be returned at the Hilton Hotel near the airport. When the appointed time came, they didn't come to pick up the car, and the next day they claimed they never agreed to the pickup at the hotel. At that time, I was wary of their dishonest practices, so I asked to have the hotel pickup time and address written into the contract. The staff brazenly lied, which was disgusting.

The company claimed they didn't see my order and only found it after I called! They suddenly realized the order just came in! Please explain this clearly.

Where is the rental company? The location was closed, making it seem like a real hassle.

The service from the pickup and drop-off staff was excellent. They even helped with our luggage, making the whole process quick and trustworthy.

There's no dedicated counter at the airport! You have to go to the service desk and make an announcement to call someone! The car wasn't in a full tank when handed over, so you have to refuel after picking up, which affects your schedule. They don't refund money if you return the car with more fuel, which is very different from experiences in other countries!