Mainly Skiing in Austria

The service was straightforward and hassle-free. I received the car model I had booked, and it was almost brand new with less than 4500 kilometers driven.

Very disappointing. Reserved a car, but upon arrival, they said there were no cars available and couldn't tell us how long the wait would be. We had to pay extra to get a different car, and the only option was an Audi A7. Without informing us of the price, they charged an additional 1,400 euros to my card. Up till now, I have no idea what this charge is for.

I was two and a half hours late to pick up the car and was told the vehicle was no longer available. Communication with customer service was unhelpful (they said it was my fault for not reading the rental terms). I had to negotiate with the car rental company myself, and they finally resolved it (originally rented at Terminal 2, but they contacted Terminal 1 where a car was available).

Very pleasant car rental experience. Definitely worthy of being Europe's top car rental company.

A very large and reputable car rental company with excellent service.