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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8788138356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8788138356
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Reviewed: Fri, Sep 2, 2022
About Europcar: 6.0 /10
It was average. The process took quite a long time, and at the end, they said the pickup time was 15 minutes early, requiring an extra day's charge (early pickup and return were not allowed). They persistently pushed insurance; you need to be firm in declining. The counter only handled key collection, with no staff accompanying you to the car, which means if there's an issue with the car, you have to walk back a long way to find them.
About QEEQ: 8.0 /10

Relevant Reviews on Europcar DÜSSELDORF AIRPORT

Griselda Nathaniei

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Reviewed: Wed, Jan 3, 2024
About Europcar: 8.0 /10
Upgraded from EQA to EQS for only 15 euros a day, but an additional service fee was charged without prior notice.
About QEEQ: 10.0 /10

Nicholas Yule

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Reviewed: Thu, Aug 8, 2019
“Düsseldorf-Duisburg-Mülheim-Düsseldorf-Cologne-Aachen-Gelsenkirchen-Düsseldorf”
About Europcar: 8.0 /10
They didn't provide the car model I reserved, but the other services were satisfactory.

Baldwin Johnson

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Reviewed: Fri, Sep 7, 2018
“Dusseldorf-Netherlands-Dusseldorf”
About Europcar: 10.0 /10
Very enthusiastic and professional
About QEEQ: 10.0 /10

Clark House

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Reviewed: Thu, Oct 25, 2018
“Germany and Austria”
About Europcar: 2.0 /10
Extremely rude and unprofessional

Kay Pound

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Reviewed: Sun, Dec 31, 2017
About Europcar: 8.0 /10
When picking up the car at Düsseldorf Airport, the staff kept saying that the insurance I bought wasn't zero-deductible and strongly recommended I add coverage (costing over 300 euros). Although QEEQ had already advised against believing the rental company's upselling, I ended up buying it again (previously got tricked in Spain). This time there was indeed significant scratching. When returning the car in Switzerland, I was met by an intern who didn't know much and kept saying I rented the car in Germany and he didn't understand German. I asked him to check the system to see if my insurance would cover it, and he kept saying he didn't know. The other staff also didn't help explain it to me. In the end, I still don't know if my credit card will be charged, making me feel very uncertain even after buying expensive insurance.
About QEEQ: 8.0 /10

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