Budget Bd Frankfurt Apt Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Ida Wat

Germany

Reviewed: Wed, Mar 29, 2023

About Budget: 2.0 /10

When returning the car, there was no inspection. They just took the keys and told me I could leave. Afterwards, they kept charging my credit card without notification, twice in total, amounting to over 1500 euros. I didn't receive any email detailing the charges either. I had already paid over 12,000 RMB for the rental, which included insurance. I hope the relevant authorities investigate this promptly and refund the charges.

Budget

Frankfurt Airport(FRA)

Frankfurt

Germany

1 days rental

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Asa Peg

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“Weimar, Nuremberg”

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Reviewed: Sat, Mar 30, 2019

About Budget: 2.0 /10

They didn't provide the originally booked car. The only options were to upgrade at a higher price or accept a cheaper vehicle without any refund for the difference. The staff had a poor attitude, like we owed them a fortune. Despite having more staff than customers on site, only one desk was open, making the process very slow.