I'm completely speechless about the car rental company's customer service this time. 1. Normally, car rental refunds take about 10 days, but they said it takes one to two months, which they claim is normal. 2. When I bought insurance, local insurance was over 400, while the rental company's insurance was less than 200. Of course, I chose their insurance. However, when I got there, local insurance was only a bit over 200, and when I hit a kangaroo and the accident was my fault, the company's insurance wouldn't cover it, while the local insurance would. So, I ended up paying for all the damages despite having full coverage from the rental company. They just told me over the phone that they wouldn't cover it and never contacted me again or communicated with the local rental company. Because I didn't have local insurance, the rental company insisted on towing the car back, charging me towing fees, additional fees for not refueling due to the towing, and service fees. My car had no issues, even the police confirmed it. I paid for the other driver's damages, but the rental company wouldn't refund me for the days the car wasn't driven. They claimed local laws allowed this, but when I asked them to show me the law, they went silent and handled nothing. I had to resolve everything directly with the rental company. Between the rental company and their insurance, I felt completely scammed.

Superb! We rented a Volkswagen Golf, and they upgraded us to a Passat TSI for free! Very satisfied! We bought the super insurance on QEEQ, so we didn't need to purchase additional insurance when picking up the car, and the staff didn't pressure us. We provided a translated driver's license from an online shop, and it worked perfectly. This is the second time within six months that we've rented from Europcar, and it has been great.

We thought we were getting a RAV 4, but they tried to give me a Mitsubishi asx, too small so we paid an upgrade to an outlander. When I asked about the Rav 4, they said that is not what I ordered.

very good

特に難しい会話もなく簡単に借りられました。 返却もカギを渡すだけで終了。 車両も思いのほかきれいで新しかった。 最高速度を設定できる車両でしたが、使い方を理解するまでに時間がかかった。日本語のマニュアルがあると助かる。

特にストレスは感じませんでした。

Simply Excellent experience and service end-to-end by both Europe Car and Easyrentcars !!

Simply Excellent experience and service end-to-end by both Europe Car and Easyrentcars !!