Various cities in Hokkaido.

Waited over 40 minutes at the airport with family in tow!

Had to refuel at the opposite gas station even though the tank was full when returning the car. This was not mentioned beforehand and wasted time.

It was snowing heavily the day we arrived. The staff did not assist us in checking the car, just handed it over. This oversight caused us trouble later.

Like: Everything was smooth and good. I like the efficient and friendly service.
Dislike: The GPS instructions are in Japanese; good if there is a version in English.

Like: The car save a lot of petrol and is enough for 2 people. They let us to return the car even though the time is outside the office hour
Dislike: I thought I paid for a model Jazz or similar but the car was smaller than expected. We filled up the petrol tank in full the night before in Sapporo as we had to return the car at 6:15am. It allowed us not to rush and it is around half Litre of petrol used from Sapporo to the airport anyway. The shop staff still asked me to fill the petrol again which costed me 85 yen in the end. i would rather to pay them 100 yen to save this hassle. A bit unhappy for rushing.