Excellent service.

The reservation indicated I had to pay around $148 at the counter, but the rental company added $6 for road assistance and $12 for insurance without asking me, which should have made the total around $166. However, I was ultimately charged approximately $180.

The store did not provide a Japanese car, but instead gave us a Korean business vehicle, insisting they are not a car manufacturer and even claimed it's better since it has two more seats. Their attitude was extremely bad and made us very angry! You should know that without an SUV, many wilderness spots in Australia are inaccessible! We paid in full and were completely dissatisfied with the service and the vehicle provided!!!

It was not good to not prepared booster sheets although I have ordered those. We had to wait for that in the car.

Dislike: Returning the vehicle I was unsure if there would be any additional charges (such as for damage, or extra km). I had to request a Hertz staff member to look over the vehicle and assure me there would be no charges for any damage (although I did not sign anything, and nor did the Hertz staff member). The staff member also did not check the mileage on the car to know if I had driven further than the included mileage. Thus, I am still checking my credit card transactions hoping there will be no surprises from Hertz!!!!!