Very dissatisfied. The scheduled return time was 6:00 AM. We arrived at 5:40 AM in the freezing cold, but had to wait until 6:27 AM for the staff to show up, which delayed our subsequent plans. We had another car to return, causing our team to rush and be very stressed. Not good at all.
They operate from a van on the side of the road. The staff were very nice but it is a very dodgy operation. The car was a very old commodore in poor condition with about 190k kms on it. The rental car was parked on the street. I don’t think they actually have an office they just have cars parked on the side of the road that they rent out. Would not use again.
We did an after hours pick up but the communication was great and we had no issues with the pick-up. Drop-off was equally smooth. The car itself was fine and just what we needed.
I needed assistance from the customer service desk at Brisbane airport, as the quoted phone no. for Carhood was not replying. After help, everything went very well - the car was larger than expected but was an automatic and not the expected manual. But fantastic value!
Like: Upgraded the original car size and this was done without any issues Dislike: Did not read the instructions fully - could have been picked up from Brisbane international airport
Like: Service worked fine like I expected. Staff were very helpful. Dislike: Would be good if Brisbane depot was little closer to airport, and if there was dedicated pickup area at airport...which I understand are being progressed, though it was like I expected.
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View more >Dislike: Did not read the instructions fully - could have been picked up from Brisbane international airport
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View more >Dislike: Would be good if Brisbane depot was little closer to airport, and if there was dedicated pickup area at airport...which I understand are being progressed, though it was like I expected.