Serbia and Bosnia. QEEQ showed a border crossing fee of 5000 dinars, but the actual fee paid to the

The rental company forced me to purchase full car insurance without my knowledge and did not confirm that this was a reimbursable expense, which violated my personal interests.

Great customer service

The car rental company didn't clearly explain that their insurance and the insurance I bought on the rental platform are separate and would cost extra.

The service was fine. They used translation software to clearly explain the terms to me.

It's all a scam! The ultimate goal is to get you to buy full insurance. The staff were poker-faced, extremely impatient when problems arose, and left me hanging. Picking up the car took three hours. I'm a tourist; I can't afford to waste time like this. In the end, I rented a downgraded car at double the price—a Mercedes B-Class became a Ford Focus. It's simply indescribable! I strongly demand an investigation. Please, platform, appeal with AVIS in Serbia and give me a fair outcome!!