The experience was quite frustrating. I was supposed to pick up the car at 12 PM, but when I arrived, there were no cars available. Many customers were waiting as well. The staff at the counter spoke poor English. Spanish-speaking customers filled out complaint forms and got their cars within an hour, but we had to wait for three hours without any apologies or compensation. I noticed that when a white customer arrived at 2:30 PM and waited for half an hour, the staff apologized. This made me suspect there might be racial discrimination. After returning, I received two management fees that seemed like fines, but I didn't receive any emails about them. I contacted the platform's customer service, but there was no response.