Brisbane, Gold Coast, Brisbane Airport

The Budget system at the site crashed and they said they would manually record the reservation info from the Rent a Car website since I had already prepaid. On the return day, Budget charged me again, claiming they couldn't find the reservation in their system and instructed me to sort it out with Rent a Car. Now both companies have charged me, and there's no response or refund for the extra money I paid. If this issue isn't resolved, I don't think I'll book through this platform again.

Very quick and easy process. Highly recommended!

Car up graded as middle seat belt in back seat did not work.

Very good service

No problem so perfect

I paid at EasyRentCars. I presented my voucher to the counter at Brisbane airport. First, the man up-sell me for a bigger car. I said no. I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. The man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent for this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.