Hesse and Baden-Württemberg

Everything was satisfactory except I didn't get the model I booked.

They didn't provide the originally booked car. The only options were to upgrade at a higher price or accept a cheaper vehicle without any refund for the difference. The staff had a poor attitude, like we owed them a fortune. Despite having more staff than customers on site, only one desk was open, making the process very slow.

Due to being in a hurry and not reading the contract carefully, the Budget staff added extra insurance and other hidden charges without verbal confirmation.

Good service attitude, no need to wait in line

The front desk staff's attitude was average. The reserved model, a Benz A class, was unavailable, so I had to switch to a similar Mazda 3 diesel model. However, the car was very new, and its performance was exceptional.