Hertz FRANKFURT HAUPTBAHNHOF Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Ruth Moore

Germany

Reviewed: Tue, Feb 19, 2019

About Hertz: 2.0 /10

When we arrived at the rental location, we were told there were no automatic cars available and were directed to rent on-site from another car company. After extensive negotiations, we were instructed to go to the airport to pick up the car ourselves. Upon arrival, we were further delayed and charged an extra 69 euros for airport parking. Overall, the service was inefficient, the staff were rude, and the experience was unreliable.

Hertz

Frankfurt

Germany

1 days rental

Relevant Reviews on Hertz FRANKFURT HAUPTBAHNHOF

Wendell Nehemiah

Germany

1 days rental

Hertz

Frankfurt

Germany

Reviewed: Tue, Oct 9, 2018

About Hertz: 2.0 /10

The attitude was just normal. The problem was that the staff gave incorrect instructions for picking up the car, causing us to run back and forth three times before finding the staff at the parking lot to get the car. Another issue was that we were supposed to get an M-class vehicle, but we ended up with a B-class car. Additionally, we initially agreed to purchase their insurance, but after consulting with the rental company customer service, we decided to cancel it. The staff agreed to cancel it on the spot, but when we returned the car, we were still charged over a hundred euros for the insurance. It was really frustrating.