Everything ok except insurance process and price

Overall satisfactory, clear explanations, but the car was almost due for maintenance and kept reminding me.

Not very good

There was no queue when picking up the car, it was just us, but the process was slow because they had to check a lot of information. Returning the car was relatively faster. It's the third day since we returned home, and we haven't received the deposit back yet, which is a bit concerning.

Excellent

The car was not properly cleaned - there was still trash in the bin on the rear seat found during pick up time.

Good - as per expectation