Customer service were poor. Picked up the car slightly early and was charged over half the cost of t

Il nous a fallu 5 heures pour récupérer la voiture .Il nous on fait attendre 5h pour récupérer la voiture à l'aéroport. et des amis y sont venus 2 jours avant c'était la même chose.Ils louent les voitures mais il les ont pas alors qu'on avait réservé un mois à l'avance.

Goldcar agents were very efficient and the check out of the car was quick and easy using their app solution to checking the car out rather than the paper form used by other hire companies.

Booking platform easy to use.

The car I had booked wasn’t available, so I was given an ‘upgrade’ which was a car that was too big to park in most spaces in Malta.

-1h20 d'attente pour prendre un véhicule réservé à l'avance. -Arrivé à 21h50, je dois me débrouiller pour trouver du carburant, réservoir vide au départ. -Facturation de 122.20€ au départ alors que mon bon de réservation mentionne le contraire.

Absolutely shocking experience. The details in agreement were totally different than the actual state of car. When I challenged Goldcar staff about tire-pressure monitoring system warning light being on I was told it's ok (it's not ok where I am from, it's serious safety issue), then I have noticed the fuel tank was empty where my contract stated I'm renting car with full tank and returning it with full tank. I was once again been told that it's ok an I can return car empty, too. And when I asked if that is a common practice that contract doesn't match reality the answer I received was "THIS IS MALTA" Very unprofessional approach.