It was 10 PM, and the line was still so long!

Used dirty tricks to deceive customers and charged an insurance fee equal to the rental cost without my knowledge.

There was a bit of a queue when picking up the car. I noticed it was the busiest among all the stores. The lady who assisted us had a strong accent, making it hard to understand her English, but she typed everything on an iPad to communicate. She tried to sell us insurance, but we politely declined. Returning the car was very easy; the staff quickly inspected the car and approved it. The car was in good condition, and having a 4-wheel drive was essential for the snowy and hilly terrain.

Secretly added many extra insurance fees without any explanation.

Budget is great other than drop off which I think is trick at that airport in general.