Staff management needs improvement; the waiting time is too long. Even though I purchased full insurance from the platform, the rental company still insisted on buying additional insurance.
Process of picking up the vehicle was too long and the counter staff was "just doing her job" and did not show enthusiasm to answer questions. Vehicle given was damaged as well.
there is extra cost for my car pick up location which was not included in the prelim booking invoice amount, and with no explicit statement mentioning the above cost
About QEEQ:8.0/10
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