The insurance details were not accurately described; it didn't cover everything as claimed. We ended up paying an additional 500 euros at the counter.

They force you to buy additional insurance, otherwise they won't allow you to cross the border. The crossing fee is only 25 EUR, but the insurance costs 66 EUR plus tax, which altogether cost an extra 120 EUR. I booked a C-class but got an X1 instead, which is clearly not the same class in China. Maybe in Germany, X1 has the same price as C-class. I've had a good impression of Hertz before, but this experience was very disappointing. The staff refused to mediate over the phone with the booking agency. It was really frustrating. If I weren't in a hurry, I would've canceled the rental. Do not choose this company.

Satisfactory

Great service. Booked a BMW 3, but received a Mercedes E diesel wagon. The vehicle was very new with less than 20,000 kilometers, clean and tidy. Service was professional and reliable.

The service was quite good.