I've rented cars three times over the past three years on the QEEQ platform, so I consider myself a

The service attitude wasn't great, the staff sounded very indifferent.

There were a lot of people in line. We arrived early to pick up the car, but the staff didn't inform us and said they would charge us an extra half-day fee. After explaining for a long time, they told us we must wait until the scheduled pickup time to get the car.

Very enthusiastic and patient

I clearly booked a 'large SUV Toyota Kluger or similar,' but was given a Nissan X-Trail. Although both have five seats, they are different in size. Hertz said they allocate cars based on seating capacity and claimed the rental website didn't explain this clearly. At the time of booking, the price for the Nissan X-Trail was lower than the Toyota Kluger. Due to the long queue and time constraints, I had to settle for it. Very dissatisfied.

There might be fewer rental locations in the city. We arrived at around 8 am and waited in line for a while only to be told they didn't have the car we booked or any similar models. We needed to wait until noon for the vehicle listed in our reservation. Given our tight schedule to travel from the city to Apollo Bay, we couldn't afford the delay, so we accepted the new Toyota Corolla they offered.