The staff was very friendly, but they didn't clean the snow off the car in advance when handing it over. The handover was late, and they only did a hasty cleaning later.
No need to line up, pickup was immediate. They tried to upsell insurance, but we had already gotten full coverage through QEEQ, so we didn't buy the insurance they recommended. The rental staff didn't provide any introduction to the car and simply handed over the keys.
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