From Seville to Granada to Malaga

Very disappointed with the car rental company. When we arrived at the destination, they said the reserved car model was unavailable. We had to compromise and switch to a smaller car. It's been nearly 20 days since we returned home, and we still haven't received a refund. Doesn't Zuzuche have any emergency or reasonable handling procedures for such issues? How can they earn consumer trust with such service efficiency and ineffective communication with the car rental company? Disappointed!!!

Standardized service. However, there's no staff at the parking lot at night, which is inconvenient.

The process was quick, and they provided reminders without aggressively upselling full insurance or GPS.

Very good, and the user experience is great.

The first experience of renting a car was pleasant, and the customer service was accessible and prompt.