Melbourne - Great Ocean Road - Twelve Apostles

Would be better if the same car could be arranged again.

The car rental company was very professional and friendly. However, they did not accept the insurance we purchased domestically. In case of any vehicle accident or scratch, they will directly deduct 5000 AUD for repairs. This is something to be aware of. Fortunately, we didn't encounter any issues, but if something happens, claiming this 5000 AUD through domestic insurance could be very troublesome!

The staff were very friendly and patient. They clearly explained the terms and rules, provided a map to collect the car, and confirmed twice that we had the parking lot exit card. They also explained the insurance issues very clearly. During the car inspection, they marked any issues on the car.

They arranged a car of the same class very quickly.

The office was closed and no one was there when it was time to pick up the car.