Stavanger-Bergen-Flåm-Olden Lake-Geirangerfjord-Kristiansund-Trondheim

Very satisfied, efficient service

Customer service was decent, and the waiting time in line was not long.

Although Stavanger Airport is not very large, all the car rental offices are located in a small building about 50 meters outside the airport, which is fairly easy to find. When I arrived, there was no queue at the AVIS window. I handed over my rental voucher, driver's license, QEEQ certificate, and credit card to the staff, and the process was completed in just a few minutes. The staff repeatedly confirmed my rights and obligations, had me sign in four places, and then handed me the car key. All the rental cars are located on the top floor of a five-story parking garage next to the rental office. Taking the elevator up, it was not too difficult to find the car assigned to me, a nearly new Golf Estate with only 6000 kilometers driven. I requested a diesel car, but the staff said none were available, so I got a gasoline car instead. Over ten days, it was quite fuel-efficient. The car had automatic headlights, automatic wipers, adaptive cruise control, front and rear parking sensors, a massaging driver's seat, and automatic start-stop for the engine. All the necessary features were included, which was excellent. The downside was that due to the small engine, the power loss was quite noticeable when the air conditioning was on, and in some cases, I had to downshift two gears to drive normally.

Automatically upgraded to a compact SUV, which was fantastic.

The experience at the car rental location at Stavanger Airport in Norway was extremely unpleasant! AVIS car rental company's malicious deceit and dishonesty were infuriating!! Initially, we had rented two station wagons through the Zuzuche platform: one was a manual Passat station wagon, and the other was an automatic Audi A6 station wagon, both for a one-week one-way rental. At the car pick-up, we were told that the A6 was not available. We were offered a Golf station wagon instead, without any discount, and they falsely claimed that the trunk size was the same, assuring us it would be sufficient. We were naturally displeased, as it could not fit our luggage, and it was obviously a different car category! Discussions to switch to an A6 at the next city also failed. We sought help from Zuzuche, and their customer service, being very experienced, advised requesting a written statement from the store clerk confirming the inability to provide a car of the same grade and taking a photo. Following this, AVIS staff suddenly agreed to provide a station wagon of the same grade!!! This was extremely frustrating and wasted over an hour of our time! Furthermore, after returning home, we found that we were overcharged by more than 3,000 Norwegian Krone compared to the original rental fee! As of writing this review, Zuzuche is still actively coordinating, but there has been no resolution yet. Such poor service and dishonesty from a major car rental company like AVIS is very disappointing!! We will not patronize them again!