Procedures are simple and flexible. The staff at the company are very friendly. The car condition is also good.

Not bad. Since there was no CRV available, we were upgraded to a Forester, which drove very well! However, the staff at the store were a bit arrogant and not very attentive.

Poor attitude.

I booked a Subaru Forester but was given a brand new low-trim Ford Edge. Although they are somewhat similar in class, I strongly suspect they don't actually have Subaru vehicles. The car pickup process was smooth and the staff were nice. When returning the car on Christmas Day, the office was already closed. They allowed me to return the car for free at 4 AM the next day, but the staff working on the second day of the Lunar New Year at 4 AM was understandably not in a good mood, giving a 0 for attitude.

Got an even better car then the one we booked. Staff was extremely helpful.