This car rental experience was terrible! First, the Budget branch in Lugano is a complete scam. They

Payne Camilla

Switzerland

Reviewed: Mon, Jul 3, 2017

About Budget: 2.0 /10

A bunch of scammers and rogues. The car we reserved wasn't available, so they downgraded us but didn't reduce the price. They charged random fees and completely denied the printed order from the rental company! Whatever price they say is final; if you don't agree, no car for you! Everyone has their travel plans, who has the energy to argue with them?! I've never seen such a terrible branch.

Budget

Lugano

Switzerland

1 days rental

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Reviewed: Thu, May 28, 2020

About Budget: 9.0 /10

They tried to sell additional insurance on pickup. I didn’t take it because I had full cover from QEEQ.COM. Upon return nobody was there to check the car. I left the car in the same condition as I picked it up. Two days later my card was changed over 2800 CHF. I had to follow up to find out that it was due to damage I made (!). I took 4 weeks to get the damage report from Budget. Apparently there were some body marks I three places on the van.

About QEEQ: 10.0 /10

Once Budget provided damage report I received full amount back from QEEQ.COM. Good communication and service from staff. Well done.