Madrid Airport - Ronda - Algeciras

Joan Hardy

Spain

Reviewed: Thu, Nov 2, 2017

About Europcar: 4.0 /10

I have previously rented cars from Sixt, Budget, Hertz, etc., and had great experiences. However, renting from Europcar this October was frustrating. In February, I rented cars from Europcar at Madrid Airport in Spain and Tangier Airport in Morocco through a rental company, bought full insurance, and paid in full. On October 4th, when I picked up the car at Madrid Airport, the Europcar employee did not recognize the rental company or the full insurance. She insisted that I either: 1. Buy additional insurance, or I would be responsible for any damages. I refused adamantly. 2. Pay a deposit of 331 euros, otherwise I couldn't pick up the car. Reluctantly, I paid 331 euros with my credit card. (I had a similar experience at Tangier Airport in Morocco.) When I returned the car in Algeciras, Spain, the return location provided by Europcar did not even exist! After much trouble finding the correct return location, I missed the free shuttle bus provided by the ferry company (I had already purchased the ferry tickets) to Tarifa. I had to pay 33 euros for a taxi to rush to the dock before the ferry departed! Would I dare to rent from Europcar again?!

Europcar

Madrid–Barajas Airport(MAD)

Madrid

Spain

1 days rental

Relevant Reviews on Europcar MADRID AIRPORT ADOLFO SUAREZ T1

Eric Habakkuk

Spain

1 days rental

Europcar

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Thu, Jul 18, 2019

About Europcar: 6.0 /10

We were forced to upgrade the car model

About QEEQ: 10.0 /10

Omar Hazlitt

Spain

1 days rental

Europcar

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Sun, May 5, 2019

“Madrid, Malaga, Madrid”

About Europcar: 2.0 /10

When picking up the car, the sales repeatedly recommended insurance. Upon returning the car, the staff were extremely picky, trying hard to find tiny 'scratches' that were almost invisible. They assessed 360 euros in damage. I explained that it was already late at night when picking up the car and such small marks were not visible. Moreover, the staff was very busy and told us to just drive away. The return staff said: 'You used the car, and the pick-up record shows no damage, so you are responsible.' I refused to pay. Although they did not charge on the spot, they did not clearly explain whether the fee would be deducted from the credit card authorization. The whole service experience was filled with discrimination against Chinese tourists. We often reside in Europe and usually rent cars directly from local companies, where the process is hassle-free. This experience has tainted our otherwise perfect trip. Unless you have language difficulties, I do not recommend using this rental platform.

Nelly Johnny

Spain

1 days rental

Europcar

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Sat, Mar 31, 2018

About Europcar: 4.0 /10

The lady on duty was very stubborn. We arrived two hours early and wanted to pick up the car early and return it early, but she refused, saying the price would be different if we picked it up early. Who is she trying to fool? We had to wait until her shift ended. Then a young lady helped us pick up the car early, and we also returned it early. It felt like the first person was either unfamiliar with the job or discriminating against Chinese people. I strongly complain about someone called Sevilla.

About QEEQ: 10.0 /10