Easy process, convenient pick-up.

The tire was damaged, and they couldn't replace the car. Had to manually change to the spare tire myself, and they gave me a 125-size motorcycle spare for a 245-size tire! Ridiculous! The company was very slow in resolving the issue! Waited for road assistance for three hours, and no one came! Customer support gave inconsistent responses! Terrible service! Drove on the spare tire for three days! Simply playing with lives.

I am a loyal customer of this rental company, so I always trust them.

A toll fee of 5 dollars was charged an extra 33 dollars as a management fee by Hertz. They are really ripping off Chinese customers, knowing you won't dispute it once you return to your country. This really leaves a bad impression of Australia.

The Hertz service was excellent, very detailed and attentive. The staff in Melbourne recommended additional services based on my situation, such as upgrading the car for $5 a day or prepaying for toll roads. These services depend on personal preference though.