Did not get the car that was reserved in advance, nor was it of the same level. They provided a small Opel.

Europcar provided a diesel Hyundai I40 this time, just as I initially requested. It met my expectations. Picking up and returning the car at the airport was convenient. I drove 1600 kilometers, and the built-in navigation system was very effective; the portable GPS provided was quite average and not as good as the TOMTOM app on my phone. Overall, I am quite satisfied with the car rental company.

The service was excellent and very patient. The car was in great condition, a brand new one. During the return, there was no need to wash the car.

The procedures were quick and professional. However, the staff responsible for inspecting the car were not professional enough. We noticed some scratches on the car which they denied at first, but later confirmed after we pointed out that it was already noted in the rental agreement.

My flight was delayed and because I did not give the flight number upon reservation, Europcar had already rented the car out to someone else. They told me it would be hours before I could get the class I booked again. They made me pay the difference for the next class up. Not happy.

Was there a protection for this included in QEEQ's policy? We traveled because of a family emergency and it was tough being as on top of things as I normally am.