Did not get the car that was reserved in advance, nor was it of the same level. They provided a small Opel.

The procedures were quick and professional. However, the staff responsible for inspecting the car were not professional enough. We noticed some scratches on the car which they denied at first, but later confirmed after we pointed out that it was already noted in the rental agreement.

The service at the pickup location was good, but the lady at the counter was quite arrogant. The car was relatively new and in great condition. However, it was very difficult to get through to the service phone. For urgent matters like rescheduling, you could only contact the domestic rental website.

The service was very professional and the car was in excellent condition.

My flight was delayed and because I did not give the flight number upon reservation, Europcar had already rented the car out to someone else. They told me it would be hours before I could get the class I booked again. They made me pay the difference for the next class up. Not happy.

Was there a protection for this included in QEEQ's policy? We traveled because of a family emergency and it was tough being as on top of things as I normally am.