The staff had a lazy attitude. When we arrived 20 minutes early to pick up the car at Milan Central Station, the staff made us wait the full 20 minutes before processing our rental, saying we could not get the car early. The paperwork itself took another 20 minutes. When it was finally time to process our rental, the staff said they needed to go to the bathroom and closed the office for a while. It took over an hour to get the car. When returning the car at Milan Airport, we had just filled the tank, but the staff insisted it was not full and charged us an extra 43 euros. It seemed like a deliberate scam, and they made me pay in cash at another location. After searching twice and not finding it, I got angry, and only then did the staff take me to the payment location.