Firstly, it's very difficult to find the pickup location on the 1st floor, and the drop-off is on the 10th floor. Moreover, the promised 30-60 days deposit refund took much longer. I had to contact the rental car customer service to get it back, and I was told it would take 7-14 days after 10 days of continuous follow-up. Ultimately, it seems the deposit refund might take up to 90 days. This car rental company is completely unreliable. Terrible service. As of now, I still haven't received the deposit back since I returned the car on August 14th.
Booked a Bezza, received a Saga. Car was ok but not intent to rent again with this company.
About QEEQ:10.0/10
Everything ok
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Customer Service
Nice and smooth service. Friendly staff and good service. Car was in good condition
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