No Chinese instructions or service, unreasonable extra charges for additional drivers.

Quick

The customer service was very friendly on the second floor of Atocha Station. I purchased full insurance from them and received excellent coverage. Picking up the car was very convenient in the parking lot across from the station.

The price did not match the quote, additional fees were imposed on customers.

A very pleasant car rental experience. I booked a Volkswagen GOLF, but they gave me a BMW 1 Series with only 3200 kilometers on it, essentially a new car. The staff at the store were very friendly. They checked my driver's license, notarized documents, passport, and I prepaid the deposit with a credit card. All the procedures were completed in less than 5 minutes. When returning the car on Sunday, the store was closed. I just parked the car in the designated parking lot and put the keys in the box at the door. Very convenient.