Convenient, good quality

Staff were indifferent, sometimes appeared impatient

The process is fairly standard, but the service is relatively indifferent, possibly because it's Vienna.

Europcar pays attention to details, and the vehicle condition was excellent. Our car was almost brand new. However, the self-service pickup was slightly worrying, lacking a personal touch.

It was disappointing that I was charged a one way fee when I rented the Swiss registered vehicle in Vienna, Austria and dropped it off at Zurich, Switzerland. You certainly did absolutely nothing for that fee and if there is a cost then maybe I should be paid for driving it to Switzerland for you - not the reverse.

OK